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Real Estate Professionals FAQs

General Questions/Buying a HUD Home
Selling Broker/Agents
Listing Broker
Electronic Bidding
HUD-9548 Sales Contract
Financing a HUD Home Purchase
Closing the Transaction
Direct Sales to Non-Profit Organizations
Good Neighbor Next Door

General Questions/Buying a HUD Home

Q. What is a "HUD Home"?
The Federal Housing Administration (FHA) is the organization of the U.S. Department of Housing and Urban Development (HUD) that insures certain mortgage loans for lenders. If the lender forecloses on the loan, FHA repays the balance of the loan to the lender and the title to the home reverts to HUD. HUD then sells these homes at market value through contractors such as Southwest Alliance.

Q: How do HUD's Management and Marketing (M&M) Contractors acquire the house?
HUD has assigned the responsibility to maintain and sell the homes to Management and Marketing (M&M) Contractors. They are responsible for the upkeep of the property, and the required documentation associated with marketing and selling the homes according to HUD policies and guidelines set forth in the contract with the federal government. The M&M Contractors act on HUD's behalf, but HUD retains the title to the home until it is sold.

Q: Who can buy a HUD home? Are they only available for low-income buyers?
All HUD homes are offered without regard to race, color, religion, sex, national origin, handicap, or familial status. Anyone who is pre-qualified for a mortgage loan may offer to purchase a HUD home. These homes are not exclusively for low-income buyers, but most are regarded as affordable for low to moderate- income purchasers within the market areas where they are located. There is an initial period when only owner occupants are allowed to purchase, after which time investors may also buy. No employee, relative, or business relation of the M&M Contractor or its subcontractors may purchase any of these properties.

Q: How do I start the process of buying a HUD home?
Be sure you or your broker is registered with HUD to sell these homes. Agents can help clients get pre- qualified for a loan, show the available homes to clients, write a Sales Contract for the client to sign, and place an offer by electronic bid on behalf of a client.

Q: Is it possible to get a list of the properties in my area?
You may keep informed about available HUD homes by viewing the property listings on this web site. Simply click on Property Listings: HUD Owned. This information is real time, so always check before you go out with your client to see properties.

Q: Some HUD-owned houses might not be in good condition. Does HUD make repairs?
HUD homes are sold "as is," without warranty. That means HUD generally will not make repairs except to preserve and protect the property or to eliminate a major safety issue. Known defects are reflected in the price and stated in the listing on the Website, as well as on the Property Condition Summary sheet.

Q: How do I make an offer to purchase? What happens after I place a bid?
A HUD registered real estate agent or broker must place an offer in the form of an electronic bid on behalf the client. Instructions are included in the " Guidebook for Real Estate Professionals ". If the bid offers the highest price, net of closing costs and commissions, above the minimum acceptable price, then the bid will be acknowledged, assuming all other considerations are met. The bid will become the acknowledged bid listed in "Search Offer Results," allowing the agent or broker 48 hours to deliver to the appropriate Regional Office the complete and correct Sales Contract package with all addenda signed, a copy of the loan pre-qualification letter, and the earnest money check. A thorough description of how to complete this all-important contract package and get it in correctly and on time is given in the Guidebook for Real Estate Professionals available on this site. Only when a complete and correct contract package is submitted on time will the M&M contractor sign on behalf of HUD as Seller. Otherwise, your bid may be cancelled and the property may be offered to the next highest acceptable bidder, or it may be placed back on the market for others to bid.

Q: Can I buy a HUD home as an investment property?
Yes, but owner occupant purchasers are given priority for the initial listing period that the house is on the market for the general public. These are persons who will affirm in writing that they have not purchased a HUD owned property in the last two years and they will live in the home as their primary residence for at least one year. After the initial listing period, investors may purchase the houses for resale or for rental.

Selling Broker/Agents

Q: How do I become eligible to sell HUD homes?
The designated broker for your company or office must have a current Name Address Identifier number (NAID#) issued by HUD. This number allows the agents associated with the broker to submit bids on behalf of prospective purchasers of HUD homes. The broker (not individual agents) registers with HUD through the M&M Contractor by completing the information on the SAMS (Single-Family Acquired Asset Management System) forms known as SAMS 1111 and 1111A, with attachments. Please see " Broker Certification Forms" located under " Forms and Instructions" of this web site for the forms and Instructions. The registration package should be completed correctly and sent to the M&M Contractor’s Regional Office for the state where you are licensed. The M&M Contractor will check the forms for accuracy and forward them to HUD who processes them and issues the NAID#. Please allow three to six weeks for your NAID# to become active.

Q: How often do I resubmit information to HUD to keep my NAID# current?
The designated broker must update the registration information anually and/or any time there is a change from what HUD was provided on the SAMS 1111 or SAMS1111A Forms. Changes to the ownership, address, telephone number, or authorized signatory should be reported on a new SAMS 1111, with box "b" checked in the first item and the information that needs updating clearly printed on the form. What most brokers forget is to send in a new SAMS 1111 with a copy of the brokers real estate license every time it is renewed. If HUD has only your expired license on file, they may deactivate your NAID# because they have no evidence on file that you are still legally doing business under the license laws of your state. Regardless, your NAID number should be renewed annually.

Q: I am an agent and I have sold HUD homes before. Now that I am licensed under a new broker who is not registered with HUD, can I just use the old broker's FID/SSN to place bids?
No. As an agent you can only bid under the NAID# of a broker who has legal responsibility for your actions as a licensee in your state. Your new broker should complete the SAMS 1111/1111A as soon as possible if you want to continue selling HUD homes.

Q: Can I bid under a temporary NAID# until my broker's application is processed?
No. Temporary NAID numbers are not available, and you must not use a different broker's NAID#.

Q: We were registered with HUD some time ago, but now cannot get to the bid screen using our FID/SSN from before. What happened and how can we correct it?
If your broker's license has been renewed since you first registered with HUD, then your NAID number was probably deactivated when the license HUD has on file expired. Complete and send in a new SAMS 1111/1111A with all attachments. Place a check mark in box "b" to indicate that you are an "Existing Payee." If you know your old NAID#, enter it in box 7 in the first section. HUD may renew your old number, or issue you an entirely new number. Use "Check Your NAID Number" to determine when your NAID# is active again. Allow at least three weeks for processing after the M&M Contractor has received and checked your package, and forwarded it to HUD.

Q: How do I get a key to the HUD houses?
Keys are available from the Listing Brokers. To locate the Listing Broker nearest you, go to the Real Estate Professionals section of the web site, and on the left, click on Find a Listing Broker. The Listing Broker will ask for your business card, drivers license, NAID# or other contact information. You must never copy or loan these keys to anyone.

Q: Can I hold an "Open House" on HUD homes that are in my area?
Under special circumstances involving properties that have been on the market for an extended period of time, the Listing Broker may be allowed to hold an open house on a HUD home, however open houses are prohibited except by the Listing Broker.

Listing Broker

Q: What is a Listing Broker?
The M&M Contractor has engaged Listing Brokers to list the properties in the local Multiple Listing Services (MLS), place "For Sale" signs at the properties, report on the condition of the houses as they are on the market, supply keys and assistance to other brokers and agents who may sell the houses, and generally assist to market the properties HUD owns in their areas. They are paid a fee by the M&M Contractor. They may also be a selling broker for the properties. However, Listing Brokers may not purchase any HUD property for themselves or for their relatives or other affiliates. Their agents and employees are likewise restricted from buying or selling to relatives or other affiliated persons or business entities. You may call the Listing Broker nearest you for assistance with any part of the HUD homes sales process. They often offer HUD home buying training seminars that you can attend.

Electronic Bidding

Q: For owner-occupants, can an agent bid on more than one house at a time?
Yes. If the owner-occupant is the highest bidder on multiple houses, the M&M Contractor will choose the one that will be acknowledged for the successful bidder. The owner-occupant will not get to choose so make sure that any home that the agent submits a bid on is one that the owner-occupant are prepared to close on! Please read the information on multiple bids in the "Guidebook for Real Estate Professionals ."

Q: How will I know if the bid I submitted is acknowledged as the highest?
Check on the web site in the "Search Offer Results" section the morning after the bid deadline to see if yours is the acknowledged bid. PLEASE NOTE: Having your bid acknowledged does not mean you have "bought" the house, nor that it is "sold." The M&M Contractor must receive your complete and correct contract package, review it for accuracy, and sign it on behalf of HUD as the seller, and only then it is considered "contract pending." When you "win" the bid, all that signifies is that you have the right to submit a contract package within 48 hours. Bids are subject to cancellation until the Sales Contract is signed because all real estate transactions must be conducted in writing, something that cannot occur until your contract package is checked and accepted, as indicated by the seller's signature on the documents. If your contract package does not come in on time, or is found to be incomplete or inaccurate, the bid acknowledgement may be cancelled and the next highest bidder given an opportunity to submit a contract package, or the property may be placed back on the Internet for another round of bidding. Please see our Disclaimers section for more information.

Q: Whose Social Security Number should be used in bidding? And who signs the Sales Contract?
The agent will get the buyer's SSN and signature on the HUD-9548 Sales Contract before placing the bid electronically. The same name and SSN must be used on the bid screen. If there is more than one person buying the property together, the agent will use the name and SSN on the bid screen of the person, whose financial statement is best from the lender's perspective, adding the other names and SSNs on the contract following the first one. Everyone who is buying and taking title to the property signs the contract and addenda. These bids and contracts are not assignable to anyone else. NOTE: Be sure to sign your name exactly the same way each time on all documents. The names and signatures must match the SSN given for that person. You must include the exact name as it appears on the social security card, including middle initial or middle name.

Q: How do I cancel a bid? And, can I then enter another bid instead?
You may cancel a bid – prior to the bid being reviewed – by simply clicking the cancel button for that bid in your "My Buyer Center". Please print a copy of the cancellation and retain for your records.

Q: I placed a bid on a property, but the next day it is still listed as available. Why?
Bids are reviewed the morning after a bid deadline, and results are posted, usually before noon. If the property is still available, then perhaps it is still too early, and all bids have not been reviewed, so posting has not yet occurred. Check again later. The other explanation is that no current bid was acceptable. In that case, the property would remain available for further bidding and you may bid again.

Q: What are "Bid Statistics" and how is this different from "Bid Results"?
Bid Results post the acknowledged bids so the buyers' agents will know to deliver the complete contract package within 48 hours to the M&M Contractor office. Bid Statistics provide information on what bids have been received and whether they were acceptable or not. A property must have been on the market for at least 12 days before bids on that property are posted to Bid Statistics.

HUD-9548 Sales Contract

Q: How do I get a copy of the HUD contract form?
The Sales Contract is available to download and print from our web site. Look in the Real Estate Professionals section under "Forms & Instructions." There is an addendum required called "Electronic Filing of the HUD-9548" stating that the document has not been altered in any way. Other addenda are also required and available in this section. See the Guidebook for Real Estate Professionals for details on completing the HUD-9548.

Q: If my contract is signed, but for some reason I cancel or cannot close, will I lose my earnest money deposit?
Per paragraph 12 of the Sales Contract, which the buyer(s) must initial, the earnest money deposit is at risk of forfeiture if the buyer cancels without good cause. There is an addendum to the HUD-9548 called "Forfeiture of Earnest Money Policy." Please read this carefully because it provides the HUD guidelines on whether and in what circumstances the deposit will be returned or forfeited.

Q: We sent in our contract package within 48 hours of seeing our bid acknowledged on "Search Offer Results." How will I know if everything is okay and the contract has been signed by the M&M Contractor?
The agent sends the contract package by a delivery service that provides a tracking system so he/she will know that it was received in time. If there are any errors or omissions discovered when the package is reviewed, the agent will receive an "Urgent Notice" via email at the email address they provided or by fax. An immediate response to complete or correct the contract package is required or the bid is cancelled. If there are no errors or omissions, the contracts are put in line for signature by an M&M Contractor employee who has power of attorney from HUD. After being signed, the contract is sent back to the agent by second-day delivery service. Remember, until your agent receives the fully executed Sales Contract, the property is not considered to be officially under contract.

Q: How do I know how to fill out the blanks in the Sales Contract? And what addenda are necessary?
The agent should carefully follow the "Item by Item" instructions for the HUD-9548 provided in the " Guidebook for Real Estate Professionals ." The Listing Broker may be consulted for assistance, and there are training seminars offered regularly for agents, brokers, lenders, and others who are interested in selling or purchasing HUD-owned homes. Filling out the contract completely and correctly is the most important part of the transaction process during the early stages prior to closing. Please read and follow the instructions provided in the Guidebook carefully. There is a list of addenda provided, and all documents are available in the Broker Information section under ":Forms." Agents using BidSelectTM have "fillable" forms online to aid in the successful completion of the contract package.

Financing a HUD Home Purchase

Q: What kinds of loans are available to purchase HUD homes?
Neither The M&M Contractor nor HUD is a lender. The following are acceptable financing instruments for purchasing HUD houses: Federal Housing Administration (FHA) loans, Veterans Administration (VA) loans (subject to certain restrictions), Conventional loans and cash. Additional information may be obtained in the " Guidebook For Real Estate Professionals " under the "Real Estate Professionals" section of this Web-site.

Q: Why do I have to get a pre-approval letter before I bid?
On behalf of HUD, the M&M Contractor acknowledges the bid that offers the highest net to HUD. However, the bidder must show evidence of the financial ability to close before a contract is entered into. This is to avoid tying up the property with a transaction that is unlikely to close. The " prequalification letter" must be directly from the lender (not the mortgage broker) giving a current date and an amount of the loan that is acceptable. It should also name the buyer(s) whose credit report was reviewed and approved by the lender.

Q: What amounts should be filled in on the Sales Contract in the financing paragraph, Item 4?
As the Guidebook instructs, the blanks in the FHA portion of the financing paragraph for down payment, loan amount and number of months of the loan are to be left blank or "TBD" may be inserted. If the house you are purchasing was listed "IE" for insured with escrow, you do fill in the amount of the repair escrow in the blank for that purpose. This number is neither added nor subtracted from any of the numbers in the column on the right side of the page.

Q: Can I use Veteran's Administration (VA) financing?
Yes, unless the VA underwriter requires the seller to make repairs prior to closing, this may be in conflict with HUD's policy to sell homes "as-is" except for preservation and protection of the home.

Q: The lender requires a copy of the appraisal and termite inspection report. How can I get these documents?
The lender must directly request these reports from the M&M Contractor. The requests are usually faxed to the regional office by the lender.

Closing the Transaction

Q: What closing agent can I use?
On this site in the Real Estate Professionals section, there is a link that lists the HUD Closing Agents for each area. HUD has these service providers under a separate direct contract that gives them requirements for closing these sales. They are paid by HUD accordingly for document preparation and closing services. You will know who the HUD closing agent is. If your buyer chooses to use a different closing agent, the buyer must pay these fees, and the HUD closing agent will still be involved to provide services to HUD as the seller.

Q: Will HUD pay for any closing costs on behalf of the purchaser?
In the Real Estate Professionals section of this website is a link for Forms & Instructions that will help answer this question. Upon closing of a HUD-owned home, HUD will allow deduction from its proceeds for purchaser financing and closing costs considered reasonable and customary for the jurisdiction in which the property is located. The buyer must indicate on HUD Form HUD-9548 (sales contract) the total dollar amount HUD is expected to pay towards a purchaser's financing and closing costs. However, in no event may the costs exceed three percent (3%) of the property's gross purchase price. Allowable Closing cost information can be obtained in the " Forms and Instructions" section. The ceiling on costs is 3% of the sales price in most states. Certain fees and expenses are automatically paid by HUD and do not have to be included in the total amount filled in on Item 5, such as an FHA appraisal and termite inspection. The Closing Agent and Listing Broker for your area are available to assist you.

Q: How long do I have to close? What if I need more time?
Currently, transactions in most states must close within 30-60 days from the ratification date, the date The M&M Contractor signed the Sales Contract on behalf of HUD. If the sale involves 203k financing, 60 days are allowed. For additional time, except in rare instances, an extension request and an extension fee must be submitted by you to the Closing Agent. More details as to the amount of the fee and the procedures to follow are provided in the Guidebook for Real Estate Professionals.

Direct Sales to Non-Profit Organizations

Q: What type of non-profit organizations can purchase HUD homes?
HUD requires that non-profits organizations (NPOs) submit an application describing their housing related mission and providing other information about their organization's structure, financing, and management. After this application has been reviewed and approved by HUD, the NPO is issued a NAID# and may buy HUD homes directly from the web site for their purposes. The types of non-profits vary widely, but they are almost always an IRS 501 (c)(3) corporation.

Q: Can nonprofits get a discount? What other benefits do they qualify for?
Depending upon the location of the houses and the number of houses purchased and closed at one time, a non-profit may qualify for either a 10%, 15% or 30% discount at time of closing. There is also an initial 7-day listing period when homes that are eligible for this program are listed separately, giving a special opportunity for non-profits and other direct purchasers only to buy. Go to the Community Advancement section of this website and click on "Special Buyers" to get more information about non-profit purchasing.

Good Neighbor Next Door

Q: Who qualifies for the "Next Door" programs and what is their discount?
Only full-time law enforcement officers with arrest authority, full-time licensed teachers or administrators in public or private pre K-12 grade schools, full-time Emergency Medical Technicians and full-time Fire Fighters may purchase directly through the Good Neighbor program. Their discount is 50% of the list price. Closing costs and broker commission costs can be added to the loan amount if the buyer uses FHA financing. There are other restrictions the buyers must follow. For example, they must reside in the home a minimum of 36 months. For more information and requirements, please see the HUD website.

Q: Can a real estate broker receive a commission for working with an GNND buyer?
Yes, but in no event will HUD pay selling broker commissions of closing costs. A purchaser using FHA financing through the GNND program may include reasonable and customary closing costs within the amount borrowed. These amounts are not properly considered to be part of a required down payment.